HSP 101 Introduction to Hospitality and Tourism Management

Spring

This course introduces the key functions of management used by operators in the hospitality industry to manage restaurants, hotels, beverage operations, casinos, theme venues, entertainment centers, cruiseships, and other hospitality and tourism businesses. In addition to leading a large staff of employees, hospitality managers are responsible for managing complex facilities, supervising guest services, and coordinating events. How managers communicate effectively with others, make ethical decisions, motivate and lead employees, plan and organize work, and control service and staff will be covered.

3 credit hours